What can we help you with?

Order Status & Shipping

We ship orders Monday through Friday (not the weekend) and we ship within 1 business day 99.5% of the time. During holidays, orders may be delayed 2-4 days due to carrier delays.

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General Support

Have a question? We’re here to help! Our friendly and knowledgeable Customer Support team want to make sure you have the best experience possible.

Please also refer to our FAQ page for immediate answers to commonly asked questions.

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Warranty & Returns

All returns must be processed within 30 days of receiving your order. Please note shipping fees are not refundable (if initially covered by us, they will be deducted from the return payment).

All SolaWave wand purchases include a 1-year warranty that covers replacement and repairs for malfunctions and manufacturing defects. The warranty does not cover physical damage.

Click here to view our full warranty & return policies

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Wholesale

Thank you so much for your interest in partnering with Solawave. We’re revising our wholesale program so please stay tuned for updates. Reach out to our support team with questions.