Skip to content
Refund policy
At Solawave we want every customer to feel confident in their purchase!
We started Solawave after feeling frustrated with the amount of skincare products that over-promise and under-deliver. Since everyone's skin is unique, we offer a 60 day trial period on all orders so you can try anything from our store and return it for a full refund within 60 days - even if you've used it!
All returns must be initiated within 60 days of receiving your order. To initiate a return, please click here.
Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund.
Note: If you have already requested your return within the 60-day timeframe, and are just waiting for a response from our customer support team, you are covered.
For eligible returns, a pre-paid return shipping label will be provided for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable.
In order to receive a full refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.
Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Solawave.co. Refunds post to your original payment method and may take up to 7-10 business days to appear. All shipping fees are not refundable (most orders qualify for free shipping).
Items marked as final sale are not eligible for returns or refunds.
Customers who purchase a Solawave device from an authorized retailer or reseller, rather than directly from Solawave, should contact that authorized retailer or reseller, not Solawave, with questions about returns. If you purchased from Amazon, you must return via Amazon. We only refund orders that were purchased from Solawave in Amazon. If you purchased from a Third Party Seller, you must handle your return through them.
For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Solawave.
Solawave returns address:
Solawave Returns
425 W. Valley Blvd.
STE 4 #616
San Gabriel, CA 91776
Warranty
All Solawave purchases direct from Solawave.co or an authorized 3rd party retailer (including items sold by Solawave via Amazon) are covered by a 1-year limited warranty.
If you purchased from a seller other than Solawave on Amazon (or other marketplaces such as Mercari and Poshmark), you are not covered by our warranty.
Reach out to our support team if you need to initiate a warranty claim. Proof of purchase must be provided in order to process a warranty claim.
Delivered, Not Received
Orders that are marked as delivered by the carrier, but not received are not refundable. We will only issue a replacement. In order to prevent your package from being lost, we will require a different secure U.S. shipping address with a signature required.
Damaged in Transit/Missing Items
Orders that are damaged in transit with components that are missing are replaceable under the following conditions:
- Photos of the torn, damaged shipping package are provided
- Photos of the shipping label are provided
- Photos of the remaining items received are provided